You can simply go to the 'Track My Order' section with your tracking number, or with your name and order number

Your tracking number will be sent to you via email when your order is shipped

Often our emails go directly to your spam folder. You will automatically receive an order confirmation email as soon as your payment is validated, followed by a shipping confirmation email once your order is shipped with your tracking number.

Once your order is shipped, you will receive an email notification, which will contain a link to the order tracking details. You can also visit the 'Track My Order' page to know the real-time status of your order.

If you have difficulty finding your tracking information, please email us at info@palermoraffinato.com and we will be happy to provide it to you.

We do our best to process and ship orders as quickly as possible. Therefore, please email us immediately at info@palermoraffinato.com if a modification needs to be made. If we are able to catch it in time, we can update your order! If your modification wasn't made in time, we offer quick and easy exchanges or returns.

You have 14 days from the date of delivery to return an item for exchange or refund.